Refund Policy
Last updated: June 2026 | Reference Document for Corporate Service
01.Payment Processor
Credit purchases on Cherry Apply are processed by Culqi, our payment gateway. The seller of the service is Cherry Apply (owner: Joshua Alvarez Herrera), directly responsible for billing and refunds, in accordance with Peru's Consumer Protection Code (Law No. 29571) and INDECOPI regulations.
02.Nature of the Digital Product
Cherry Apply sells digital credits on a pay-as-you-use model. One (1) credit equals one (1) assisted application. Credits are added to the user's account immediately upon payment confirmation and are consumed as the user uses the service.
03.Unused Credits (14-Day Window)
The user may request a refund for unused credits within fourteen (14) calendar days of purchase. If part of the pack has already been consumed, the refund is calculated on a pro-rata basis, returning only the value corresponding to the credits that remain unused.
04.Consumed Credits (Non-Refundable)
Credits that have already been consumed are non-refundable, as the associated digital service (CV optimization, answer generation, and application assistance) was effectively rendered and delivered to the user at the time of use.
05.Immediate Performance Consent
By purchasing and starting to use the credits, the user expressly requests and consents to the immediate performance of the digital service, acknowledging that credits actually consumed are not refundable as the service has already been rendered. Unused credits retain the refund right described in section 03.
06.Service Failures
If a credit is deducted without the service completing correctly due to a technical failure attributable to Cherry Apply, the user is entitled to have the affected credit re-credited. Re-crediting is the preferred remedy for technical failures, without prejudice to the user's statutory consumer rights.
07.How to Request a Refund
To request a refund, the user should email info@kasatechsolutions.com stating the account email and the transaction identifier. Requests are generally processed within five (5) business days. Refunds are credited to the original payment method through Culqi.
08.Refunds for Legal Compliance
Cherry Apply may issue refunds where required by applicable law or card network rules. This policy does not limit any mandatory consumer protection rights recognized under Peruvian law.